90% First Call Resolution
99% Customer Satisfaction
90% First Call Resolution
95% Of Calls Answered
Telemarketing is an invaluable technique in generating quality leads, increasing sales, and directly communicating with customers regarding your product/services. It is vital that telemarketing is done in a sensitive as well as persuasive manner to reduce customer annoyance and increase conversion rate. Our agents can provide B2B/B2C telemarketing services for various industries and will only pass quality leads to your sales team. We obtain comprehensive knowledge about the feature and the benefit of your product/services, draft sales pitch and train our telemarketers to take away the hassle of cold calling.
Authentic customer records are essential in data-driven marketing. Proffitor offers verification of contact details, CRM data verification, and cleansing services to ensure valid and up-to-date information. By outsourcing your contacts record verification services to us, be sure to avoid email bouncing, and missed opportunities.
Market Research and customer surveys are a great way of gaining insight into current market trends and consumer behaviour. When done in-house, the process can be time-consuming requiring the substantial resources of your workforce. Proffitor can provide you with a dedicated team of specialists who can assist in structuring, processing, and analysing collected data. Our agents strictly follow the script and questionnaires outlined to obtain objective data that can help you make informed decisions for your product development and future marketing campaigns.
It is a no-brainer that acquiring a new customer costs more than retaining an existing one. In addition, existing clients are more likely to try new products, and spend more time and money with the brand they trust before switching to a competitor. Whether or not you already have a loyalty program to encourage your clients to convert and conduct more business with you, it is worth your effort. Our 24/7 dedicated contact centre can provide customer loyalty and retention program support by providing and updating your customers with latest information, and any changes in opportunities they should be aware of. We will represent your company in the best light possible to increase customer retention rate and foster brand loyalty.
Be available to your customers round-the-clock to not miss out on any business.
Provide customer support with ease for clients with varied backgrounds.
Real people with extensive industry-specific experience handle customer queries.
Reporting to you on Key Metric Performances (KPI).
Scale up and down according to your needs without being worried about expenditure costs.
We seamlessly integrate with you current CRM.