Slide Outbound Contact Centre
Solutions
Our 24/7 contact centre offers outbound customer service and sales support for all types of businesses. We take an omnichannel approach to the customer experience with seamless interaction across multiple communication channels such as phone, SMS, email, VoIP, and social media platforms.

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99% Customer Satisfaction

90% First Call Resolution

95% Of Calls Answered

Telemarketing​

 

Telemarketing is an invaluable technique in generating quality leads, increasing sales, and directly communicating with customers regarding your product/services. It is vital that telemarketing is done in a sensitive as well as persuasive manner to reduce customer annoyance and increase conversion rate. Our agents can provide B2B/B2C telemarketing services for various industries and will only pass quality leads to your sales team. We obtain comprehensive knowledge about the feature and the benefit of your product/services, draft sales pitch and train our telemarketers to take away the hassle of cold calling.

Customer Data Verification

 

Authentic customer records are essential in data-driven marketing. Proffitor offers verification of contact details, CRM data verification, and cleansing services to ensure valid and up-to-date information. By outsourcing your contacts record verification services to us, be sure to avoid email bouncing, and missed opportunities.

Market Research & Surveys

 

Market Research and customer surveys are a great way of gaining insight into current market trends and consumer behaviour. When done in-house, the process can be time-consuming requiring the substantial resources of your workforce. Proffitor can provide you with a dedicated team of specialists who can assist in structuring, processing, and analysing collected data. Our agents strictly follow the script and questionnaires outlined to obtain objective data that can help you make informed decisions for your product development and future marketing campaigns.

Customer Loyalty & Retention

 

It is a no-brainer that acquiring a new customer costs more than retaining an existing one. In addition, existing clients are more likely to try new products, and spend more time and money with the brand they trust before switching to a competitor. Whether or not you already have a loyalty program to encourage your clients to convert and conduct more business with you, it is worth your effort. Our 24/7 dedicated contact centre can provide customer loyalty and retention program support by providing and updating your customers with latest information, and any changes in opportunities they should be aware of. We will represent your company in the best light possible to increase customer retention rate and foster brand loyalty.

WHY OUTSOURCE YOUR CUSTOMER SERVICE TO US?

24x7x365 Availability

Be available to your customers round-the-clock to not miss out on any business.

Multilingual Support

Provide customer support with ease for clients with varied backgrounds.

No Voicemails, No Bots

Real people with extensive industry-specific experience handle customer queries.

Transparent

Reporting to you on Key Metric Performances (KPI).

Scalability

Scale up and down according to your needs without being worried about expenditure costs.

CRM

We seamlessly integrate with you current CRM.

OMNICHANNEL SUPPORT

Slide OMNICHANNEL We take an omni-channel approach to the customer experience with seamless interaction across multiple communication channels such as phone, SMS, email, VoIP, and social media platforms.

We pride ourselves on being customer-centric, empathetic and professionals in building rapport with your clients to provide the customer care they deserve.

OUR CONTACT CENTRE FEATURES​

CRM INTEGRATION
REPORTING ON KPI
CALL RECORDING
AUTO DIALER
SMS SENDER
INTELLIGENT CALL ROUTING (ICR)
INTERACTIVE VOICE RESPONSE (IVR)
ON HOLD AUDIO
CALLBACK FUNCTION

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Alternatively, you can contact us via email at [email protected] or call us on +995 32 220 40 20.

We will get back to you within 24 hours.