Slide Inbound Contact Centre
Solutions
Our 24/7 contact centre offers inbound customer service and sales support for all types of businesses. We take an omnichannel approach to the customer experience with seamless interaction across multiple communication channels such as phone, SMS, email, VoIP, and social media platforms.

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99% Customer Satisfaction

90% First Call Resolution

95% Of Calls Answered

Order-taking​

 

Customers expect for a brand to be reachable across multiple communication touchpoints to access information and resolve any service-related issues. Our dedicated 24/7 contact centre will ensure the streamlined sales process by receiving and processing orders using various methods of communication (e.g., phone, email, chat, etc.). Our agents are fully trained in checking stock availability, monitoring, and informing clients of the order status while applying upselling and cross-selling techniques when necessary, to boost sales. Handling such enquires in-house can be costly, while we can develop a unique sales process to support increased seasonal demand or outsource the function to us completely.

Lead Generation & Qualification

 

Lead generation and qualification are a fundamental part of inbound marketing, which aims to attract and convert prospects who have expressed interest in your product. We offer efficient and cost-effective lead generation services to remove the time-consuming process from your sales team and ensure only top-qualified prospects are referred. Our 24/7 contact centre will help you capture every lead through multiple communication channels, such as phone, email, chat, etc. Proffitor ensures continual lead generation and qualified opportunities ready to enter your sales funnel.

Upselling & Cross-selling​

 

Upselling and cross-selling is a great way to grow your business. More precisely, cross-selling refers to encouraging customers to purchase complementary products alongside their original purchase (e.g., printer alongside a computer), whereas upselling aims to enhance the value of the original purchase by offering an upgrade to pay extra (e.g., premium subscription). Our agents are fully trained in applying upselling and cross-selling techniques when appropriate, which will substantially enhance your revenue and generate a huge ROI.

Appointment Scheduling

 

Calendar management is essential for many businesses and professionals to make the best use of valuable time and resources. We offer 24/7 appointment scheduling services, allowing your customers to book time with you at their convenience via preferred communication methods (e.g., phone, email, website, etc.). Our contact centre will receive and process appointment requests, check the availability of your team, and monitor any changes to reschedule when necessary. We can handle reminder calls, automatic notifications, and book follow-up appointments, while you concentrate on the core of business operations.

Marketing Campaigns & Events Support

 

Customer service and sales support have become an integral part of a successful marketing campaign. We can provide 24/7 support by providing your clients with detailed information using various communication methods, while actively monitoring feedback provided to measure customer satisfaction. By making sure your clients are well informed of your campaign, you are more likely to turn a casual follower into paying client.

WHY OUTSOURCE YOUR CUSTOMER SERVICE TO US?

24x7x365 Availability

Be available to your customers round-the-clock to not miss out on any business.

Multilingual Support

Provide customer support with ease for clients with varied backgrounds.

No Voicemails, No Bots

Real people with extensive industry-specific experience handle customer queries.

Transparent

Reporting to you on Key Metric Performances (KPI).

Scalability

Scale up and down according to your needs without being worried about expenditure costs.

CRM

We seamlessly integrate with you current CRM.

OMNICHANNEL SUPPORT

Slide OMNICHANNEL We take an omni-channel approach to the customer experience with seamless interaction across multiple communication channels such as phone, SMS, email, VoIP, and social media platforms.

We pride ourselves on being customer-centric, empathetic and professionals in building rapport with your clients to provide the customer care they deserve.

OUR CONTACT CENTRE FEATURES​

CRM INTEGRATION
REPORTING ON KPI
CALL RECORDING
AUTO DIALER
SMS SENDER
INTELLIGENT CALL ROUTING (ICR)
INTERACTIVE VOICE RESPONSE (IVR)
ON HOLD AUDIO
CALLBACK FUNCTION

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Alternatively, you can contact us via email at [email protected] or call us on +995 32 220 40 20.

We will get back to you within 24 hours.