Customers expect for a brand to be reachable across multiple communication touchpoints to access information and resolve any service-related issues. Our dedicated 24/7 contact centre will ensure the streamlined sales process by receiving and processing orders using various methods of communication (e.g., phone, email, chat, etc.). Our agents are fully trained in checking stock availability, monitoring, and informing clients of the order status while applying upselling and cross-selling techniques when necessary to boost sales. Handling such enquires in-house can be costly, while we can develop a unique sales process to support increased seasonal demand or outsource the function to us completely.
• Lead Generation & Qualification
Lead generation and qualification are a fundamental part of inbound marketing, which aims to attract and convert prospects who have expressed interest in your product. We offer efficient and cost-effective lead generation services to remove the time-consuming process from your sales team and ensure only top-qualified prospects are referred. Our 24/7 contact centre will help you capture every lead through multiple communication channels, such as phone, email, chat, etc. Proffitor ensures continual lead generation and qualified opportunities ready to enter your sales funnel.
• Upselling & Cross-selling
Upselling and cross-selling is a great way to grow your business. More precisely, cross-selling refers to encouraging customers to purchase complementary products alongside their original purchase (e.g., printer alongside a computer), whereas upselling aims to enhance the value of the original purchase by offering an upgrade to pay extra (e.g., premium subscription). Our agents are fully trained in applying upselling and cross-selling techniques when appropriate, which will substantially enhance your revenue and generate a huge ROI.
• Appointment Scheduling
Calendar management is essential for many businesses and professionals to make the best use of valuable time and resources. We offer 24/7 appointment scheduling services, allowing your customers to book time with you at their convenience via preferred communication methods (e.g., phone, email, website, etc.). Our contact centre will receive and process appointment requests, check the availability of your team, and monitor any changes to reschedule when necessary. We can handle reminder calls, automatic notifications, and book follow-up appointments, while you concentrate on the core of business operations.
• Marketing Campaigns & Events Support
Customer service and sales support have become an integral part of a successful marketing campaign. We can provide 24/7 support by providing your clients with detailed information using various communication methods, while actively monitoring feedback provided to measure customer satisfaction. By making sure your clients are well informed of your campaign, you are more likely to turn a casual follower into paying client.
Why outsource your customer service and sales support to Proffitor?
> Omni-channel support across multiple communication platforms (phone, SMS, email, chat and social media networks).
> 24/7/365 Availability
> Skilled workforce & regular industry specific trainings
> Reporting to you on Key Metric Performances (KPI)
> Security compliance
> Scalable solutions
> Seamless integration with client’s CRM
Our Contact centre features:
> Intelligent Call Routing (ICR)
> Interactive Voice Response (IVR)
> Call Recording
> On Hold Audio
> Greeting Sound
> A Countdown Timer Invoking Call Back
> SMS Sender
> Call Routing