Slide Business Process
Outsourcing We provide cost-effective BPO services for your business that will significantly reduce your in-house burden and improve overall productivity. Our agents are experienced in solving customer queries and providing information for your employees, contractors, partners as well as external clients.
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99% Customer Satisfaction

90% First Call Resolution

95% Of Calls Answered

Helpdesk

 

Our 24/7 helpdesk offers a wide range of technical support and product/service-related information. We handle inbound queries via multiple communication channels. Our specialists will act as part of your extension team to maximize efficiency and better manage workloads. We deliver high rates of the first-call resolution to achieve excellent customer service and build brand loyalty.

Hotline

We can set up a 24/7 direct communication line on which your clients can contact us via different communication channels. Our agents can provide information support services, and coordinate referrals for necessary assistance within your company in case resolution exceeds our competency.

Secretarial & Receptionist Services

 

Our dedicated 24/7 contact centre will receive and process inbound inquires via phone, email, chat, etc., and forward them to the right person in your team. We will get to know your business and clients, create custom scripts, and provide industry-specific training to our team tailored to your business goals. Our cost-effective secretarial and receptionist service will ensure constant availability to your prospects without the use of voicemails and chatbots to capture every lead.

Product Warranty & Support

 

At Proffitor, we understand the importance of providing after-sales care and the impact it has on repeat purchases. Our agents can receive inbound inquiries, process, and register warranty claims, monitor the progress, and report upon completion and delivery.

Contact Centre Consulting & Optimization

 

Over the years, Proffitor has accrued substantial experience in setting up and managing successful contact centres for many types of businesses. We offer consulting and process optimization services, providing you with an objective view of your performance and identifying any areas of improvement. Our contact centre audit services will analyse your metrics and data to help you implement any structural and strategical changes.

WHY OUTSOURCE YOUR CUSTOMER SERVICE TO US?

24x7x365 Availability

Be available to your customers round-the-clock to not miss out on any business.

Multilingual Support

Provide customer support with ease for clients with varied backgrounds.

No Voicemails, No Bots

Real people with extensive industry-specific experience handle customer queries.

Transparent

Reporting to you on Key Metric Performances (KPI).

Scalability

Scale up and down according to your needs without being worried about expenditure costs.

CRM

We seamlessly integrate with you current CRM.

OMNICHANNEL SUPPORT

Slide OMNICHANNEL We take an omni-channel approach to the customer experience with seamless interaction across multiple communication channels such as phone, SMS, email, VoIP, and social media platforms.

We pride ourselves on being customer-centric, empathetic and professionals in building rapport with your clients to provide the customer care they deserve.

OUR CONTACT CENTRE FEATURES​

CRM INTEGRATION
REPORTING ON KPI
CALL RECORDING
AUTO DIALER
SMS SENDER
INTELLIGENT CALL ROUTING (ICR)
INTERACTIVE VOICE RESPONSE (IVR)
ON HOLD AUDIO
CALLBACK FUNCTION

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Alternatively, you can contact us via email at [email protected] or call us on +995 32 220 40 20.

We will get back to you within 24 hours.